Job Description

Job Summary

Manage and optimise corporate banking product lifecycles, focusing on customer onboarding, KYC processes, and digital banking solutions to enhance compliance, customer experience, and operational efficiency.

Responsibilities

Manage and enhance customer onboarding and lifecycle KYC processes for corporate banking clients by digitalising and optimising internal and external workflows
Lead the end-to-end product development lifecycle, including gathering business requirements, designing solutions, overseeing development, conducting testing, launching products, and driving post-implementation optimisation
Collaborate with Legal, Compliance, Risk, Operations, Technology, and business teams to ensure product features and processes meet regulatory and internal standards
Participate in projects and conduct User Acceptance Testing (UAT) for new features and enhancements to corporate online banking services
Develop and implement product strategies and initiatives that improve customer experience, operational efficiency, and business growth
Review and update product policies, procedures, and guidelines periodically to maintain relevance and compliance
Prepare and deliver product training sessions for business teams on new products, features, processes, and enhancements
Monitor product performance metrics and identify opportunities for process improvement and further digitalisation
Coordinate with external service providers and technology partners to support product implementation and enhancements
Execute additional duties and projects as assigned by the Team Lead

Preferred competencies and qualifications

Bachelor's degree or above in Finance, Banking, Business Administration, Information Systems, or related disciplines candidates with relevant professional qualifications and experience will also be considered
3-5 years of relevant experience in banking product management, digital banking, corporate banking, cash management, client onboarding/KYC, or banking process enhancement
Experience in corporate online banking, digital workflow, client onboarding, KYC process enhancement, or product governance is advantageous
Experience in project management, business requirements gathering, UAT, or system enhancement projects is preferred
Strong interpersonal, communication, and coordination skills demonstrated by effective collaboration with cross-functional stakeholders
Ability to work independently, manage priorities, and coordinate with internal teams, business partners, and external service providers
Detail-oriented, organised, and diligent with proven follow-through and problem-solving skills in managing complex tasks
Ability to work effectively under pressure and manage multiple priorities within tight timelines
Proficient written and verbal communication skills in English and Mandarin to engage effectively with Chinese-speaking internal and external stakeholders
Proficiency in Microsoft Word and Excel for documentation and reporting purposes