Company Profile
CaterSpot is Singapore's largest corporate food marketplace. We make it easy for companies to order food and pantry supplies for any business occasion, from small team lunches to large-scale events.
We work with 600+ partner vendors and serve teams at companies like Meta, TikTok, Apple, LinkedIn, PwC, and more.
The Role
We're looking for a Corporate Account Manager to own a portfolio of corporate clients and help them run great office meals and events. You will prepare quotations tailored to each client's requirements, coordinate with vendors to build the right proposal, onboard new clients onto invoice billing and credit terms, and drive retention and account growth over time.
This is a client-facing role that blends relationship management with strong operational execution. You will be the person clients trust to make it happen reliably and fast.
What You'll Do
1) Corporate Quotation & Event Support
- Prepare accurate, well-presented quotations that match client requirements (headcount, dietary needs, frequency, budget, delivery/setup, timing, and venue constraints).
- Support a wide range of occasions, including trainings, seminars, townhalls, team lunches, celebrations, and client meetings.
- Anticipate edge cases and proactively clarify requirements to avoid last-minute surprises.
2) Vendor Coordination
- Work closely with CaterSpot's partner vendors to request custom menus and quotations when needed.
- Coordinate revisions quickly, compare options, and recommend the best-fit solutions for each client's needs.
- Ensure vendor confirmations, lead times, and operational requirements are properly aligned before finalising.
3) Client Onboarding & Billing Setup
- Onboard new corporate clients and set them up on invoice billing and agreed credit terms.
- Ensure internal setup is correct (billing info, PO requirements, cost centres, approvals, delivery preferences), so ordering and invoicing are smooth from day one.
4) Portfolio Retention & Growth
- Own a portfolio of corporate accounts and keep them active through consistent follow-ups and great service.
- Retain and protect existing spend by resolving issues quickly and improving the customer experience over time.
- Grow spend by identifying upsell opportunities (larger events, pantry recurring orders, new office locations, higher frequency ordering) and recommending relevant solutions.
5) Service Recovery & Problem Solving
- Handle escalations calmly and professionally when something goes wrong (vendor issues, delivery delays, last-minute changes).
- Communicate clearly with clients and internal teams, and drive solutions end-to-end.
What Success Looks Like
- Fast turnaround time on quotations with high accuracy.
- High repeat rate and retained spend across your portfolio.
- Increased monthly spend per account through proactive account management.
- Smooth onboarding for new clients with minimal billing or invoice disputes.
Who You Are
- Singaporean or PR.
- 23 years of experience in account management, customer success, events, hospitality, or client servicing (B2B experience is a plus).
- Highly organised and detail-oriented, you don't drop balls and you love clean execution.
- Strong communicator, comfortable speaking to admins, HR, office managers, and founders.
- Commercial mindset, you enjoy retention and growth, not just handling requests.
- Calm under pressure and solutions-first when issues arise.
- Comfortable with occasional early mornings or evenings when events require it.
Benefits
- Exposure to a high-growth tech-enabled marketplace with strong brand and strong customer base.
- Learn directly from an experienced, fast-moving team.
- Work with a multicultural team.
- Competitive compensation and clear progression for high performers.
