Responsibilities
JOB DESCRIPTION
Team Supervision & Operation Management
- Lead a team of Core Banking System Support personnel, ensuring efficient day-to-day system support activities
- Document procedures and processes for day-to-day systems support activities for the team.
- Assign tasks, monitor performance and provide technical guidance to resolve issues.
- Ensure adherence to IT best practices for incident, problem and change management.
System Stability
- Oversee the maintenance and monitoring of the Core Banking systems to ensure high availabily
- Coordinate with infrastructure teams to ensure optimal system capacity and resource utilization
Incident & Problem Resolution
- Act as an escalation point for Core Banking systems issues, ensuring timely resolution.
- Conduct root cause analysis for major incident per Incident Management & Prolem Management SOP, and implement preventive measures
Change & Release Management
- Review and approve system changes and patches to minimize systems disruptions.
- Collaborte with vendors and internal teams to implement system changes
- Ensure proper testing and viable rollback plans are in place before deployment.
Compliance & Security
- Ensure Core Banking systems comply with regulatory and security standards
- Support internal and external audits related to Core Banking Tech Support operations.
Process Improvement & Automation
- Identify and implement process optimizations for IT support workflows, monitoring and reporting.
- Automate repetitive tasks using automation tool (control-M) or scripting.
Training & Capability Building
- Develop and deliver training program for Core Banking System Support team on Core Banking systems troubleshooting, and best practices.
- Create knowledge repositories (runbook, what-if, FAQs) for known issues and processes in Confluence
- Stakeholder Coordination
- Work closely with business units to understand the requirements (of the issues) and align with support team accordingly.
- Provide regular updates to Core Banking System Tech Head (SG) and Head of Application Delivery & Support (Retail) on systems issues, and improvement initiatives.
Requirements
- Min. Bachelor Degree in IT, Computer Science or related fields
- Min. 7 years in Core Banking development or support, with 3 yeas in leadership
- Banking & financial services experience preferred
- Strong knowledge of SIBS Core Banking system
- Experience with branch delivery and trade finance systems
- Knowledge in application management for incident, problem and change management in banking environment
- Team management and conflict resolution
- Strong analytical abilities
- Good communication for cross-functional collaboration
