Responsibilities:
- Deliver world class 24 hour one-stop customer service.
- Handle customer interactions via phone and/ or emails within stipulated timeframe.
- To cross-sell the bank products and services when appropriate.
- Actively perform channel migration to automated channels.
- Contribute actively to contact centre service quality KPIs for monthly & annual internal and external quality awards.
- Provide continuous feedback on workflow and productivity improvements.
- Resolve customers feedback/ issues within guidelines.
- Conscientious logging of customers feedback, service requests and enquiries.
- Ensure diligent tracking of open service requests and ensure adherence to SLA.
- Contribute to the contact centre in achieving its service targets.
- Ensure all requests or investigations are completed appropriately.
- Ensure follow up and fulfill promises made to our customers.
- Ensure compliance with group policy and standards, local laws and regulations and controls and procedures.
- Ensure compliance to waiver empowerment guidelines and zero operational loss.
Duration:
Working Hours: Training will be on 1 October 2025
Full Day Work
- 5 days per week, between Monday to Sunday (including Public Holidays)
- 8am to 10.30pm (shift-based coverage), 9 hours per day including 1 hour lunch break, (shift interval 8am, 9am, 10am,1.30pm)
Half Day Work
- 5 days per week, between Monday to Sunday (including Public Holidays)
- 6pm to 10pm, 4 hours per day
Location:
Salary:
- up to $25/hr for hourly part timer
- up to $4000/month for full time staff
Requirements:
- Possess a Diploma with relevant call centre experience
- Has a passion for customer service
- Able to work in a team
- Able to work in a fast-paced and demanding environment
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[Confidential Information] (Registration no: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Rd, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W:
