As a Contract Manager as part of the high-touch contract management team at HS, you will be responsible for handling the higher value contracts for our Japanese customers. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centred on maximizing customer investment with HubSpot.
In this role, you'll get to:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
- Establish cooperative working relationships with customers
- Lead forecasting discussions and pipeline reviews with internal colleagues
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
- learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees lives
We are looking for people who:
- Have strong negotiation skills
- Are passionate about creating a great customer experience
- Solve problems with curiosity and creativity
- Are open and adaptable to changes in processes, operations and guidelines
- Seek to understand multiple perspectives in a situation
- Show clear communication skills with the ability to effectively lead a conversation
- Possess prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
- Fluent both English and Japanese (business level)
- AI mindset - owning the call for the customers - must use AI as part of supporting them
- Process-driven to value-driven roles
