Contract Executive, Customer Care (1 year contract)

income insurance limited

Singapore

1-3 Years

Save

Posted 18 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Job Description

The key responsibilities include:

Manage updates of customer information i.e., nomination, update of particulars into database system.
Adherence to data workflows within service level agreements (SLA) and high accuracy.
Perform quality check and performance coaching.
Handle 2nd level enquiries from backend customers enquiries through checks and verifications against source documents and related information.
Investigate on complaints and mitigating measures.
Collaborate with stakeholders to understand requirements and fulfil objectives.
Streamline work processes, review, and provide feedback for improvement.
Comply to Risk and Compliance.
Prepare department monthly/ad-hoc reports.
Perform data analytics to review work process improvements, initiate or support new implementations.
Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records.
Undertake any assignments as and when assigned.

The requirements are:

Education: Polytechnic/Degree
Professional/Trade Qualification: Preferably with Insurance Certification
Experience: Preferably minimum 1-2 years of working experience in relevant field
IT & Computer Proficiency: IT-savvy with strong in MS Office; ability to work confidently with multiple systems and digital tools
Working knowledge of SOPs, regulatory guidelines and strong governance orientation

The other competencies are:

Strong attention to detail and accuracy
Good analytical and critical thinking skills.
Able to work efficiently in a fast-paced, team-oriented environment.
Must be proactive, work independently and multi-tasking.
Manage large workloads effectively while maintaining data accuracy.
Maintains focus during repetitive and detail-intensive tasks.
Maintains discipline and data integrity during high-volume or time-sensitive activities such as migration and cutover
Good organizational skill and effective time management.
Strong inter-personal and written communication.

More Info

Job Type:

Industry:

Function:

Employment Type:

About Company

income insurance limited

Job ID: 147313679

Jobs by Skill - IT

Jobs by Skill - Non IT

International Jobs

Last Updated: 12-05-2026 08:28:44 PM

Homejobs in SingaporeContract Executive, Customer Care (1 year contract)

Similar Jobs

Senior Executive, Marketing Comms, Graduate Studies (2 years contract)

National University Of Singapore

3-5 yrs

Singapore

Skills:

Wix, Tableau, Ms Power Bi, WordPress, Google Analytics, SEO, Canva, digital marketing channels, Ppc, data analytics tools, content creation tools, Premiere Pro, CMS platforms, display advertising, Sem, Photoshop, social media

Executive, Technical Services, Industrial (12-Months Contract)

Mapletree Investments

2-4 yrs

Singapore

Skills:

SAP, Technical Services, Building Maintenance, Construction Work, Mechanical Electrical Engineering, Ms Office Applications, Building automation system