Job Description

Job Responsibilities:

Handle customer enquiries through various channels, including phone calls, emails, live chats and face-to-face interactions.
Attend to customer requests, feedback and complaints in a professional and timely manner.
Provide guidance on products, services, account-related matters and general enquiries.
Perform outbound follow-ups to obtain information and provide updates on outstanding requests.
Liaise with internal departments to investigate and resolve customer issues.
Escalate complex enquiries and complaints to the relevant teams or supervisors.
Maintain accurate records of customer interactions and support other administrative duties as assigned.

All Interested candidates are invited to email your resume in MS Word format to:

[Confidential Information]

Please include your full working experience, education background, notice period, expected salary.

Selene (Skye) They Ee Teng

(Outsourcing Team)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #EST

We regret to inform that only suitable candidates will be shortlisted for an interview.