Contract - Automation Analyst

Job Description:

• Develop, test, and maintain automation scripts, workflows, dashboards, and operational utilities to reduce manual effort.
• Configure and maintain enterprise monitoring and observability across infrastructure, applications, logs, and capacity.
• Build dashboards, alerts, thresholds, service views, reports, and support monitoring onboarding and alert tuning.
• Monitor system health and investigate alerts, incidents, failed jobs, integrations, performance, availability, and capacity issues.
• Support incident, problem, and change activities, including troubleshooting, impact analysis, validation, and post-change monitoring.
• Review operational configurations, monitoring, backup, and logging controls to ensure effective implementation and coverage.

Requirements:

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent, with 6+ years of relevant experience.
• Strong hands-on experience with BMC Helix Operations Management (BHOM), BMC Helix Continuous Optimization (BHCO) and Helix ITSM.
• Expertise in Event Management, AIOps, Service Modeling, and Event Correlation.
• Experience reducing alert noise and improving monitoring effectiveness.
• Experience in resolving Helix performance issues.
• Hands-on experience with HelixGPT, Agent Studio, agent customization, and AI-driven operations workflows.
• Good knowledge of OpenShift/Kubernetes administration and troubleshooting to support Helix infra.
• Experience with Linux, scripting, and enterprise monitoring platforms.
  
  Interested candidates can apply here or share their CV at [Confidential Information]