Content Quality Assurance Intern, Singapore (6-months, full-time)

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for a motivated and passionate indvidual to join the Content Centre department, where you will be working closely with a Senior UX Researcher within the Quality Assurance team. Our team ensures that the travel content on our platform is Concise, Thorough, Reliable, Immediate, and Professional, empowering millions of users worldwide to make confident travel decisions. Please take note that this will be a 6-months, full-time internship position.

In this Role, you'll get to

• Quality reviews: Conduct systematic content quality reviews on a bi-weekly basis, across content verticals such as events, travel guides, and trends, to identify opportunities for optimization and drive overall content performance.
• Insight reports & Market analysis: Develop and present detailed reports on content findings and regional market insights, ensuring timely communication with key stakeholders to keep content delivery accurate, relevant, and ahead of emerging trends.
• Data analysis: Compile and monitor content quality data statistics (e.g. frequency of recurring issues, resolution status), enabling continuous content improvement and accountability.
• Research Support: Assist with research-related tasks, such as participant recruitment, reimbursements etc. and gain hands-on learning opportunities in UX research methodologies.
• Ad-hoc support: Assist the team of UX researchers and quality assurance managers with any other ad hoc or operational tasks, as assigned.

What you'll Need to Succeed

• Bachelor's degree in Business, Hospitality, Analytical or related field.
• Proficiency in Word, Excel, PowerPoint.
• Strong problem-solving ability and critical thinking skills.
• Exceptional attention to detail and organizational skills
• A responsible, proactive team player with an eagerness to learn.
• Passion for user-centered design.
• A love for travel and the ability to share insights from your own travel experiences

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!