Come be part of our client's dynamic team-oriented workforce! Step-by-step guidance and support will be provided for you to handle the management systems and how to communicate with customers.
Key Responsibilities:
- Conduct customer engagements in a timely manner across multiple channels within the committed turnaround time and in accordance with internal standards to ensure handling accuracy and operational effectiveness.
- Educate customers about the services and direct them toward available resources for self-help where applicable.
- Resolve customer complaints and problems to the satisfaction of the customer, and complete accurately the necessary documentation of complaints, issues and subsequent solutions.
- Identify and escalate cases to senior colleagues as per procedure where applicable.
- Maintain a professional level of service.
- Conduct administrative tasks and ensure needs are followed through.
- Highlight issues and opportunities to improve service delivery and enhance customer experience.
- Maintain confidentiality of customer and company data.
Key Requirements:
- Minimum GCE N Level qualifications.
- Preferably 1-year of contact centre experience.
- Good telephone etiquette and customer service skills.
- Positive mindset with a CAN-DO attitude and passion to deliver quality customer service.
- Basic level of English language skills (verbal/written).
- Conversant in Mandarin/Chinese language to communicate with Chinese speaking customers.
- Good computer skills, able to handle in-house call management system.
- Able to handle shift work.
Don't miss this good opportunity. Apply today and find out more!
EA Licence No: 16C8473 | Reg No: R25130088
