Contact Centre Executive

Customer Service Executive

Location: West

Working hours: Mon - Fri, Fully on-site

Salary: $2,500 - $2,800 + AWS + VB

We are seeking a proactive and customer-focused individual to lead and manage daily operations within our contact centre. The ideal candidate will ensure exceptional service delivery across all customer touchpoints, resolve escalated issues, and drive continuous improvement in customer experience.

Key Responsibilities:

Customer Interaction & Enquiry Management:

- Manage inbound/outbound calls, emails, live chat, and digital channels. Ensure all interactions are logged in relevant CRM systems.

Complaints Handling & Resolution:

- Oversee complaint resolution processes and escalate issues when necessary. Track Voice of Customer (VOC) feedback.

Training and Development:

- Coach and support retail agents. Conduct training sessions and maintain SOPs and onboarding materials.

Reporting & Performance Monitoring:

- Track KPIs (e.g., CSAT, average handling time). Prepare performance reports and use insights to improve service.

Data & Compliance Management:

- Ensure compliance with PDPA and internal privacy policies. Maintain accurate records and support audits.

Requirements

• Diploma
  Preferably with 3 years experience in Customer Service in a contact centre environment
• Excellent interpersonal and communication skills

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel:

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Yeoh Xianni Sherry

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