Job Description:
- Act as the first point of contact for the customers
- Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
- Provide satisfactory explanation to customer and take remedial action where necessary
- Provide pro-active feedback to the customer to ensure that the committed ETA is respected
- Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
1 Year Contract
Job Requirements:
- At least two (2) years of relevant working experience in handling contact centre cases in a call centreor service industry environment.
- O level/higher NITEC
- Comfortable in taking calls in English and 1 other language
Work Location : 1 Greenwich Dr
Working Hours : Monday - Friday 8:30AM - 6:15PM or 8:00AM -5:45PM
