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About the Role
We are seeking a dynamic and experienced leader to drive our Front Office Service Transformation and Contact Center Transformation initiatives within the Capgemini Financial Services Continental Europe Business Unit (BU). This is a strategic and high-impact role, working with leading Financial Services brands to transform their service and contact center operations.
If you are passionate about leveraging digital solutions to drive sales outcomes, have a deep understanding of contact center strategy and operations in the banking sector, and are ready to bring innovative ideas to life, we want to hear from you!
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Key Responsibilities
Client Engagement:
o Build and nurture strong relationships with clients, including C-suite stakeholders, to deliver transformational ideas and innovations.
o Work with account teams to proactively shape and close deals that address client challenges.
Sales Strategy and Execution:
o Develop and execute strategies to expand the digital marketing business across Financial Services customers in Continental Europe.
o Drive revenue growth by identifying and developing new business opportunities.
Contact Center Transformation:
o Help clients strategize, design, and implement new operating models and organizational constructs for their contact centers.
o Enable clients to improve value delivery through innovative solutions and digital capabilities.
Collaboration and Innovation:
o Partner with Capgemini practice and account teams to shape complex deals and provide strategic guidance.
o Activate new ways of working, including agile methodologies and leading digital platforms.
Pipeline Management:
o Qualify, develop, and nurture opportunities, ensuring a robust sales pipeline.
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Key Skills and Requirements
Industry Expertise:
o Strong understanding of contact center strategy, operations, and execution, with a focus on efficiency and effectiveness.
o Experience in digital-led process transformations, including operating model design and change management.
Technical Knowledge:
o Familiarity with digital capability models and tools such as Salesforce, Pega, and other leading solutions.
o Experience in product selection for large contact center transformation programs.
Sales and Relationship Building:
o Proven ability to develop end-to-end value propositions tailored to client needs.
o Track record of building and maintaining relationships with C-suite stakeholders.
Strategic Thinking:
o Expertise in developing go-to-market (GTM) plans and driving their execution.
o Ability to provide strategic recommendations through assessments and roadmaps.
Role:Other Customer Service/Call Center
Industry:Information Technology
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
Date Posted: 27/01/2025
Job ID: 104827261
Capgemini. Get The Future You Want.
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of £22 billion.
