Job Description

Company Overview

NoFrills Dental is a dynamic dental group in Singapore focused on high-quality, affordable dental care. We prioritize work-life balance and a positive environment to ensure motivated staff deliver excellent patient care.

Job Summary

Join NoFrills Dental's contact center team as a patient-focused representative managing inquiries and appointments to support our growing dental services across Singapore.

Responsibilities

Respond promptly to patient inquiries via WhatsApp, phone, and email to provide timely assistance
Triage and prioritize leads using structured protocols to maximize appointment bookings
Deliver accurate information about dental services including implants, orthodontics, and general dentistry
Address patient concerns and handle objections empathetically and professionally
Follow up with leads through a 5-7 touchpoint strategy to ensure engagement and conversion
Confirm appointments and send reminders to reduce no-shows
Maintain detailed and accurate records of all patient interactions in the CRM system (HubSpot)
Collaborate with team members to meet daily, weekly, and monthly booking targets

Preferred competencies and qualifications

Prior experience in customer service, sales, or healthcare support roles is preferred
Familiarity with CRM tools like HubSpot is an advantage training will be provided
Excellent verbal and written communication skills to engage patients effectively
Strong persuasion and problem-solving skills to overcome objections and support patient decisions
Ability to work flexible hours, including weekends if necessary
Empathetic, patient, and enthusiastic about helping people
Goal-oriented with a collaborative team mindset
Multilingual abilities (English plus Mandarin, Tamil, or Malay) are a plus but not required

Other Information

Why Join Us