Consumer AML Team Manager SG

Responsibilities

JOB DESCRIPTION

Team Leadership & Performance Management

• Lead, coach and manage the AML and onboarding team to deliver timely, accurate and risk-based review outcomes.
• Allocate workload, monitor productivity, manage service levels and ensure timely closure of AML reviews, onboarding cases, service requests and escalations.
• Set clear performance expectations, provide feedback, identify capability gaps and support team development through coaching, guidance and knowledge sharing.
  
  

AML Review, Governance & Escalation Oversight

• Review / Oversee quality CDD / ECDD, SOW / Source of Funds and transaction risk reviews, ensuring review rationale, documentation and escalation decisions are robust and defensible.
• Review and guide complex or higher-risk cases, including material SOW gaps, suspicious transaction indicators, sanctions / adverse news considerations and unresolved corroborative documentation issues.
• Ensure effective tracking, governance reporting and audit trail maintenance for AML reviews, remediation actions, escalations and management updates.
  
  

Stakeholder Engagement & Process Improvement

• Partner frontliners, Compliance, Operations and product stakeholders to resolve issues, clarify requirements and drive consistent application of AML and onboarding standards.
• Identify recurring control, service or operational issues and implement workflow, productivity and quality improvements to strengthen efficiency and risk management outcomes.
  
  

Requirements

Qualifications

• Bachelor's Degree, preferably in in Finance, Business or Accounting
  
  

Professional Qualification and/or Regulatory, Licensing Requirements

• Professional certifications such as CAMS, ICA will be an added advantage
  
  

Relevant Work Experience

• Minimum 7 years of relevant experience in customer due diligence within a Singapore banking / financial services environment
• Hands-on experience reviewing higher-risk customer profiles, SOW documentation, complex customer narratives, transaction activity, ECDD cases, escalation memos or potential suspicious transaction indicators
• Experience supporting AML quality uplift, review standards, process improvement, training or governance reporting is advantageous
• Prior experience leading or supervising a team, managing workload, monitoring service levels, reviewing case quality and coaching staff is preferred
  
  

Core Competencies

• Strong AML/CFT judgement across CDD / ECDD, SOW / SOF, customer risk profiling, transaction review and escalation assessment
• Good operational control mindset, with ability to manage SLA performance, workload prioritisation, service quality and issue resolution
• Clear written and verbal communication, including ability to articulate risk rationale, management updates, escalation points and stakeholder guidance
• People leadership, coaching, performance management and ability to build team capability
• Strong governance discipline, audit readiness, documentation quality, remediation tracking and reporting capability
• Continuous improvement mindset, with ability to identify root causes, streamline workflows and improve review quality and service delivery outcomes