Consultant - Global Benefits Management , Health Solutions Singapore
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- The role will work closely with the Team Lead in driving and delivery operational excellence to achieve client retention &/or organizational outcomes.
- The key role shall include and not limited to leading renewal meetings preparing and per reviewing of reports and communication collaterals, conducting employees communication sessions/ presentations.
- Develop client-related initiatives to provide a holistic approach to benefits consulting
- Hold direct client relationship for assigned corporate clients and act as the escalation point &/or management for all lines of covers.
- Responsible in meeting the KPI set for the year.
Consulting
- Lead all client-focused initiatives, including Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing, and Voluntary Benefits.
- Ensure the seamless delivery of all client-related initiatives.
- Champion Aon United and foster a collaborative environment.
- Hold direct client relationships with corporate clients generating revenue over $50K and high-touch regional/global clients.
- Actively gather market data on client needs and competitor activities to formulate strategies for client retention and growth.
- Conduct business meetings, prepare meeting minutes, and follow up on open items until resolution.
Service Delivery
- Support client initiatives and drive strategic engagement with clients.
- Maintain professional relationships with internal collaborators, including local market colleagues, regional, and global teams.
- Build and maintain positive relationships with key external vendors, including insurers and specialty providers.
- Ensure strong collaboration between Account Managers and functional teams (e.g., Broking, Claims, Flex, Admin) to deliver distinctive client value.
- Develop and coordinate client retention and expansion strategies to meet revenue and profitability goals.
- Hold client relationships and ensure service delivery meets client expectations.
- Address issues, develop conclusions, and implement solutions that impact clients and the department.
- Ensure timely payment by clients and maintain credit control within acceptable range.
- Act as a point of contact for all clients regarding a blocking issue.
- Strictly govern the peer review process to ensure high standards of client deliverables and minimize errors and omissions.
Skills and Experience that will lead to success
- Degree or equivalent experience from a recognized university or polytechnic.
- Meet minimum regulatory requirements (BCP, PGI, CommGI, HI, M5, M9) for registration as Broking and FA representative with MAS.
- At least 5 years of related experience.
- Leadership skills to manage teams effectively.
- Strong analytical, critical thinking, and decision-making abilities.
- Proven ability to collaborate effectively across departments and the organization.
- Ability to work under pressure and manage deadlines.
- Positive attitude, influential, and open to embracing change.
- Alignment with departmental and organizational vision and goals.
- Self-directed growth and development.
- Strong interpersonal and presentation skills are an advantage.
- Proficient in MS Word, Excel, and PowerPoint.
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