Concierge

Job Responsibilities:

• Supervise the daily operations of the Concierge Counter.
• Address customer inquiries and feedback.
• Handle gift voucher sales and reimbursements.
• Assist with the mall's marketing initiatives and perform general administrative tasks.
• Provide administrative and logistical support to Marcom, including (i) managing and administering lucky draws and gift redemptions for promotional campaigns, (ii) overseeing inventory and logistics of premiums and equipment.
• Act as a mall ambassador by delivering outstanding customer service.
• Manage all matters related to Customer Service and the Concierge Counter.
• Take on ad-hoc projects and additional duties as assigned.

Job Requirements:

• At least 1 year of relevant experience in customer service, experience from hotel and/or airline industry will be an added advantage.
• Proficient in MS Office suite, especially Microsoft Excel.
• Able to work rotating shifts, on weekends and public holidays (5 day work week).