Job Scope
- Ensures highest standard of service delivery to tenants/ customers/visitors.
- Handle first level enquires, through incoming calls, email or walk in
- Understand tenants/ customers/ visitors needs and provide quick, accurate and satisfactory answer to their queries and concerns.
- Gather tenants/ customers feedback and sentiments and escalate to the relevant parties for further actions.
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with tenants/ customers.
- Ensure smooth visitors registration.
- Assist and provides support for tenant events activities in the aspects of registration to ensure events organised by tenants within the building premises run smoothly.
- Manage car park application include promoting season parking.
- Coordinating with relevant parties on tenant directory, digital panel, website and TV screen.
- Maintains and improves service level quality by adhering to standards and guidelines.
- Attend to urgent cases referred by Building Manager.
Job Requirements
- Relevant experience in similar field
- Excellent communication skills
- Able to work on Alternate half Saturday
- Working Location at central (Building)
We regret that only shortlisted candidates will be notified.
Interested applicants kindly click on apply now or send your updated resume to
Berlyn Lum Miao Yu
Registration Number: R1766577
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
