Concierge

3-5 Years

Job Description

Duties & Responsibilities

Deliver Outstanding Guest Service

Welcome and assist guests with warmth, professionalism, and attention to detail
Respond promptly to client and guest inquiries both in person and via email/MS Teams
Anticipate guest needs and provide proactive assistance throughout events
Handle requests with efficiency and a genuine service-oriented approach
Maintain a polished, professional presence at all times

Support Event Operations

Foster a sense of community and create happiness at work for our team, our client and their guest.
Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring and timely service.
Ensure grooming guidelines are maintained to ensure brand consistency
Handle several tasks simultaneously while maintaining service quality
Adapt quickly to changing circumstances and last-minute requests
Stay organized during busy periods and high-volume events
Coordinate with different departments to ensure seamless operations
Remain calm and solution-focused under pressure

Visitor Management

Vendor Coordination

Liaise with suppliers, caterers, AV technicians, and other service providers
Ensure vendors arrive on time and have everything needed for successful delivery
Monitor vendor setup and service quality during events
Communicate any issues or requirements to the Senior Concierge or management

Operations

Candidate Specification

Qualifications

3-years experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)
Managed high profile management team (e.g., C-suite & VVIPS)
Prior experience to manage meeting room services is an advantage
Diploma from an accredited institute
Task Skills
Proficiency with Microsoft Word, Excel and PowerPoint.
Good command of verbal and written English
Proactive mindset and ability to manage C-suite and VVIP personnel's
Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectations
In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)
Personal Skills
Ability to meet tight schedules and deliver high quality of work
High level of communication and interpersonal skills
Good Grooming throughout the day to ensure professionalism