Senior Concierge

5-7 Years

Job Description

Duties & Responsibilities

Site Operations

Support end-to-end event space operationalization, governing top notch hospitality experience
Oversee daily operations of the space, ensuring impeccable presentation standards
Coordinate event setup, execution, and breakdown with meticulous attention to detail
Conduct regular facility inspections and manage maintenance requirements
Implement quality control measures to uphold our premium positioning
Create a comfortable, welcoming and hospitable experience for C-Suite employees at the executive floor employees and their guest.
Host and succeed VVIPs and their guest throughout their visit to ensure highest level of hospitality
Support with Menu Curation to help plan & support request required by Business Units and ensure requirement are met at high standards
Proactively provide feedback to Executive Conference Lead and improve service standards / recovery
Support special events managing F&B for C-Suite employees & VVIPs
Assist with vendor management to provide first class consumables to enhance space for clients

Customer Services

Foster Serve as the primary liaison for all client communications and requirements
Manage inquiries and correspondence with professionalism and efficiency
Conduct pre-event consultations and create detailed event briefings
Handle VIP clients and high-stakes events with discretion and poise
Manage multiple events simultaneously at various planning stages
Respond swiftly to real-time challenges while maintaining service quality
Coordinate seamlessly with internal departments and external partners
Maintain composure under pressure during peak periods

Visitor Management

Provide personable and seamless visitor registration services for the C-suite and VVIP guests
Enhance safety and security of our client's facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.

Manage Vendor Relationships

Candidate Specification

Qualifications

5-years experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)
Managed high profile management team (e.g., C-suite & VVIPS)
Prior experience to manage high network events
Task Skills
Proficiency with Microsoft Word, Excel and PowerPoint.
Good command of verbal and written English
Proactive mindset and ability to manage C-suite and VVIP personnel's
Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectations
In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)
Personal Skills
Ability to meet tight schedules and deliver high quality of work
High level of communication and interpersonal skills
Good Grooming throughout the day to ensure professionalism