Concierge

Job Description

• Welcome and greet customers and members in a professional manner in accordance to the stipulated SOP
• Be familiar and well-versed with the floor plans, facilities, services and nearby amenities to guide and direct customers
• Assist tenants and members on set up of the meeting room and basic troubleshooting
• Manage the Visitors Management System at the Network Hub, handle queries and feedback from the public in a professional and timely manner
• Promptly attend to members and guests enquiries or feedback
• Provide immediate service recoveries for lapses in services
• Assist in promotional activities at the retail mall e.g. carpark redemptions, gift redemptions, vouchers redemption & purchase, etc
• Support the admin & operations of the NWH pantry, stock take, oversee maintenance, cleaning of NWH
• Any other duties assigned

Requirements

• Minimum O-level with credits in English
• Minimum 3 years of customer service experience in the hotel, airline, tourism, real estate or related industries
• Good communication and interpersonal skills