Personal Concierge, Private Assisted Living

Responsibilities:

• Ensure services are delivered efficiently and in an orderly manner, meeting the service needs of residents and visitors

• Coordinate internal and external resources to provide daily living services and personalised care services

• Be responsible for resident assessment management and development of service plans, including medical support, activities, and dining arrangements

• Regularly organise resident communication sessions and community activities to promote interaction and integration among residents

• Coordinate external service providers to offer value-added services to residents

• Handle resident complaints, feedback, and suggestions follow up, provide responses, and implement corrective actions

• Implement individualised case management plans based on residents personal care plans

• Improve departmental service quality and operational efficiency

• Carry out any other tasks assigned by supervisors

Requirements:

• Diploma in Hospitality Management, Healthcare Management or related fields. Additional certification in care giving or nursing will be an added advantage

• 2 years of relevant experience in customer service in serviced apartments, hotels or care institutions

• Neat and well-groomed with warm personality

• Patient and caring, and enjoy interacting with the elderly individuals

• Excellent communication and interpersonal skills

• Open to commit to shift duties (including weekends and public holidays)