Handle all porterage, mail/message services, postage, information queries, PABX switchboard and any related services requested by guests
Interact with guests, explain facilities and occasionally to conduct site inspection to potential walk-in guests
Manage complaints from guests and refer to superior only if it cannot be resolved without the impact on the finances of the company or implication on the company's image
Provide care and diligence on guests belonging during arrival, departure and room change
Maintain a proper record for all outgoing/incoming items for storage/delivery
Ensure periodical update of all information
Maintain all equipment and upkeep all storage rooms by keeping it clean, neat with proper records
Participate in all fire safety emergency evacuation exercise
Contribute to increase customer satisfaction level and the ratio of compliments against complaints
Any other ad hoc duties as required
Key Requirements
NITEC in Hospitality Operations Diploma or bachelor's degree and/or equivalent formal training and work experience
Proven experience as concierge, experience in customer service or relevant role is an advantage
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation
