Job Description

CONCIERGE

Role Purpose

Deliver a welcoming, professional and attentive concierge service that reflects Applied Protection's commitment to service excellence, supporting the daily needs of residents, tenants and visitors at assigned properties.

Roles & Responsibilities

Front-of-House Service: Welcome residents, tenants and visitors courteously, provide assistance and maintain a professional reception environment.
Enquiries & Requests: Handle enquiries, calls and service requests promptly, provide accurate information and follow through to resolution.
Visitor Coordination: Assist with visitor registration, appointments and directions in accordance with the property's procedures.
Daily Assistance: Coordinate facility bookings, deliveries, transport arrangements and other concierge requests within the agreed service scope.
Service Recovery: Handle feedback and complaints calmly, resolve matters within your authority and escalate issues promptly.
Team Coordination: Work closely with property management, security, housekeeping and maintenance teams to ensure smooth service delivery.
Records & Handover: Maintain accurate service logs, outstanding requests and shift handovers using the designated systems.
Privacy & Professional Standards: Handle personal information, keys and access cards entrusted to you responsibly. Maintain confidentiality, professional grooming and courteous conduct.
Safety Awareness: Report hazards, suspicious activity, defects and emergencies promptly to the appropriate team and follow site procedures.

Requirements

Experience in concierge, hospitality, reception or customer service preferred.
Well-groomed, approachable and service-oriented, with strong communication and interpersonal skills.
Able to manage requests, handle feedback professionally and remain composed under pressure.
Comfortable using computers, email and digital visitor or service management systems.
Responsible, discreet and able to work independently and as part of a team.
Willing to work assigned shifts, including weekends and public holidays, according to site requirements.