Computer Systems Engineer

Primary Responsibilities

Infrastructure Management

. Install, configure, maintain and troubleshoot servers, networks, virtualization platforms and IT infrastructure (on-premise and cloud where applicable)

. Monitor system performance, availability and capacity to ensure services meet agreed service levels

. Perform ongoing monitoring of system logs, security alerts and performance metrics, and resolve technical issues proactively

. Participate in capacity planning, system upgrades, infrastructure refresh projects and disaster recovery testing

Security & Backup

. Test, deploy and maintain security patches and updates for operating systems, servers, network devices and critical systems

. Support and maintain IT security practices, including endpoint protection, access control, system hardening and vulnerability remediation

. Maintain and improve backup, disaster recovery and redundancy strategies to ensure business continuity

Cloud & System Improvement

. Support Microsoft 365 / cloud services administration (where applicable), including user management and system configuration

. Automate routine operational tasks where possible (e.g. scripting, system housekeeping, monitoring improvements)

. Evaluate and recommend new technologies and improvements to enhance system performance, security and efficiency

Support & Operations

. Handle escalated technical support cases and provide root-cause analysis with long-term solutions

. Liaise and work closely with vendors, internal stakeholders and other IT teams to support technical projects and resolve issues

Documentation & Governance

. Maintain accurate and up-to-date technical documentation, including infrastructure diagrams, inventory, subscriptions and support contracts

. Document technical issues, resolutions and best practices to support knowledge sharing within the team

. Identify and recommend technical solutions that align with business requirements and operational needs

Education and Work requirements:

• Diploma/Degree in Computer Science / IT related discipline with minimum 2 years of hands-on experience in supporting networks, Servers, PCs and OS
• Experience with Windows Servers (2012, 2016)
• Knowledge of infrastructure services and functions (eg. AD, GPO, IIS, DNS, DHCP, File and Print, TCP/IP, LAN and VLAN)
• Experience with virtualization and monitoring systems (eg. VMWare, SD-WAN and Zabbix)
• Hands on knowledge with Fortigate / Fortinet firewall products
• Analytical and problem-solving skills
• Strong customer focus and communication skills
• Strong accountability and sense of responsibility
• Ability to efficiently multi-task and be self-motivated while working with others
• Willing to work outside office hours when necessary
• Knowledge of MS AX, MS SQL, MS Excel VBA, MS Access is an added advantage
• Sound knowledge in Microsoft Dynamics / AX accounting software will be an advantage
• Able to perform under work pressure and deadline