Company Details:
Group of companies with total over 100 people (soon 200 people), fast growing. Main business in India, with HQ in Singapore, subsidiary in Australia and desire to develop further in other emerging markets. We are engaged in digital lending. The Group is a member of industry SROs and fully committed to regulatory compliance. The Group operates under high international standards. Operations of the Group include underwriting, customer service and loan recovery.
Role Summary:
We are seeking a strategic and detail-orientedCompliance Managerto build, oversee and enhance our compliance framework and processes. This role will ensure adherence to regulatory requirements, manage grievance redressal processes, and support continuous improvement. The role includes helping build scalable and compliant processes in operations, marketing, product, risk and IT. This role is also responsible for overseeing grievance redressal from retail customers and regulators. Overseeing regulatory compliance redressal. The ideal candidate will have good leadership skills, being able to navigate in compliance framework, has understanding on operational compliance building, and a passion for continuous improvement. Ideal candidate should combine legal/regulatory and operational skills
Requirements:
- Bachelors degree or higher in Law, Business Administration, or related field
- 5+ years of experience in legal, compliance or complaints handling
- Experience in FinTech, telco or regulated financial services highly advantageous
- Strong understanding of grievance redressal frameworks and audit requirements
- Process-oriented with problem-solving skills for complex issues
- Proven ability to implement scalable and automated processes
- Excellent communication and stakeholder management skills
- High attention to detail and commitment to quality
- Proficiency in MS Office, CRM systems, and case management tools
- Highly fluent in English
Responsibilities:
- Build and oversee end-to-end compliance and grievance redressal processes and teams
- Ensure timely and fair resolution of customer and regulatory complaints
- Constant monitoring, analysis and bringing to full compliance with help of other department products, customer interfaces, risk, KYC, legal documents, etc.
- Serve as escalation point for complex or sensitive cases
- Liaise with legal, operational, product, IT, finance and other teams
- Develop and implement standardized compliance procedures and SOPs
- Create escalation matrices and service level agreements (SLAs)
- Drive automation and digitalization of compliance workflows
- Collaborate with IT and operations to integrate compliance systems
- Monitor trends and conduct root cause analysis
- Establish quality benchmarks and audit mechanisms
- Prepare periodic compliance and complaints management reports for senior management and regulators
- Identify systemic issues and recommend preventive actions
- Mentor and manage the grievance redressal team
- Conduct training on compliance, complaint handling, and customer empathy
- Promote a culture of accountability, transparency, and continuous improvement
We Offer:
- Highly dynamic work environment that provides many opportunities for professional and personal development
- Highly competitive compensation
- Young and friendly team with very frequent interactions
- Exciting international environment in rapid growth phase
- Fast career progression possible
