Job Description
As the Compliance Manager (E-commerce) , you'll be the primary driver of our online platform's operational integrity. You'll be a key leader in ensuring our digital marketplace operates safely, ethically, and in full compliance with all applicable laws and regulations. The ideal candidate will possess a strong background in risk control, content moderation, and brand protection, with a keen eye for detail and a proactive approach to problem-solving.
Key Responsibilities
1) Risk Control
- Develop and Implement Compliance Policies: Create and enforce comprehensive policies to mitigate risks across our eCommerce platform. This includes managing fraud prevention, data security, and transaction compliance.
- Conduct Risk Assessments: Regularly analyze our operational processes to identify potential risks and vulnerabilities. You'll develop strategies to address and minimize these threats.
- Monitor and Report: Oversee daily activities for compliance adherence. You'll be responsible for preparing detailed reports on risk metrics and presenting your findings to senior management.
2) Content Moderation
- Establish and Enforce Content Standards: Define and uphold clear guidelines for all user-generated content, including product listings, reviews, and community forums.
- Oversee Moderation Processes: Manage the team and tools used to review and moderate content, ensuring a swift and accurate response to any violations of our terms of service or illegal content.
- Stay Updated on Regulations: Keep abreast of evolving laws and industry standards related to content, such as those concerning intellectual property and consumer protection.
3) Brand Protection
- Combat Counterfeiting and Infringement: Actively monitor for and remove counterfeit products and items that infringe on intellectual property rights.
- Manage IPR Claims: Handle all incoming intellectual property rights (IPR) claims and inquiries, working closely with legal teams and external partners to resolve disputes.
- Safeguard Brand Reputation: Protect the brand's image by preventing and removing misleading or harmful content that could damage our reputation.
Requirements
- Bachelor's degree in Finance, Economics, Statistics, Computer Science, or a related field is preferred
- At least 1-2 years of experience in compliance or risk analysts roles
- Proficient in Excel/Google Sheets
- Experienced in using SQL for data extraction and analysis
- Strong analytical, investigative, and problem-solving skills
Preferred Skills (Added Advantage)
- Experience in content moderation or policy enforcement on an online platform
- Familiarity with intellectual property enforcement (Trademark, Copyright)
- Knowledge of global e-commerce laws and digital content regulations
- Experience with data visualization tools such as Tableau or Superset
- Prior experience in an e-commerce or online marketplace environment
