Job Description
Job Title: Community Support Specialist
Department: Operations
Location: Remote
Schedule: Variable (Mon–Thu or Tue–Fri)
About The Role
We're looking for a Community Support Specialist to join our Operations team. In this role, you'll be the first point of contact for our community, responding to inquiries and ensuring a smooth, supportive experience. You'll manage support tickets, uphold quality and service standards, and collaborate with internal teams to deliver consistent, effective solutions.
Key Responsibilities
- Respond to community inquiries through Zendesk.
- Develop an expert-level understanding of our platform and tools.
- Maintain performance and quality goals set by your manager.
- Identify, verify, and escalate bugs or technical issues through the correct channels.
- Escalate sensitive or complex cases to subject matter experts.
Qualifications
- Previous experience in customer service, ideally within an online platform.
- Strong written communication skills with the ability to provide clear, empathetic support via email.
- A positive, solutions-focused attitude and a passion for helping people.
- A collaborative mindset and team-oriented approach.
Why Join Us
This is an opportunity to play a vital role in supporting a vibrant online community. You'll gain in-depth knowledge of our platform, work with a supportive team, and contribute directly to enhancing the user experience.
If you are interested please email your CV to [email protected] for immeidate consideration
