About This Job
MEXC
Location: Singapore
Work Mode: On-site
Industry: Technology, Information and Media,Financial Services,Capital Markets
Job Description
About MEXC
Founded in 2018, MEXC is a global cryptocurrency exchange serving millions of users worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset trading.
MEXC is known for offering some of the lowest trading fees in the market, deep liquidity across a wide range of assets, and fast access to trending tokens. Our platform provides a comprehensive suite of services including spot trading, derivatives, staking, and other digital asset products designed for both retail and institutional users.
Built on high-performance infrastructure and a user-first philosophy, MEXC delivers fast execution, strong market depth, and a seamless trading experience for global users.
At MEXC, we believe the best platforms are built through constant improvement and open collaboration. We value direct communication, practical thinking, and individuals who take ownership of their ideas. Teams are encouraged to share insights, challenge assumptions, and contribute to how the platform evolves.
As the digital asset industry continues to evolve, we remain focused on innovation, transparency, and global expansion while building a trusted platform for the next generation of financial technology.
Key Responsibilities
Oversee the overall operational strategy for MEXC's global communities (Telegram, Discord, X, Facebook, etc.) to boost engagement, user retention, and conversion rates.Build and optimize the community operations framework; develop growth and operational plans tailored to specific countries and regions.Manage the global Community Manager team; establish Standard Operating Procedures (SOPs), KPIs, and operational standards.Develop and manage the Key Opinion Consumer (KOC) system; identify, cultivate, and maintain relationships with high-quality KOCs to enhance brand reputation and drive user referral growth.Manage community sentiment and buzz-building resources; formulate strategies for sentiment management, topic steering, and amplifying brand visibility in line with market dynamics.Plan and execute community initiatives—such as AMAs, trading events, and online interactive activities—to increase user engagement.Collaborate with Brand, Growth, Business Development (BD), and Product teams to implement campaigns and drive new user acquisition, deposits, and trading conversions.Establish a community data analytics system to continuously optimize operational strategies and take accountability for user growth and engagement metrics.
Requirements
Bachelor's degree or higher; 3+ years of experience in Crypto/Web3 community operations; experience with cryptocurrency exchanges is a plus.Familiarity with the operational dynamics of overseas social platforms such as Telegram, Discord, and X.Experience in global community management; prior team leadership experience is preferred.Experience in expanding and managing KOC (Key Opinion Consumer) resources, with the ability to build and operate KOC networks.Experience in managing promotional networks (e.g., shill or grassroots promotion teams) and managing public sentiment; ability to formulate communication and public opinion strategies tailored to different markets.Data-driven mindset; ability to continuously optimize community growth and engagement based on operational data.Strong sense of responsibility and execution capabilities; ability to adapt to a fast-paced, international work environment.
Why Join Us
At MEXC, we believe people do their best work when they are trusted with real responsibility and given the freedom to grow.
- Ownership & Initiative – We encourage individuals to take initiative, lead projects, and contribute ideas that help shape how we build and improve the platform.
- Learning Culture – We regularly organize internal training programs, knowledge-sharing sessions, and learning initiatives where team members can both develop new skills and share their expertise with others.
- Ideas That Matter – New ideas are welcomed and discussed openly. Team members have a real voice in shaping which proposals move forward, and meaningful contributions are recognized an
d rewarded.
- Room to Grow – As a rapidly expanding global exchange, roles evolve quickly and individuals often have opportunities to expand their scope and take on greater responsibilities.
- Global Collaboration – Work with colleagues across different regions and cultures while contributing to a platform used by millions of users worldwide.
