Community Manager

Job Purpose:

The Community Manager is responsible for developing and maintaining strong relationships with partners, collaborators, residents and members through active engagement, both online and offline. This role ensures the organization builds a trusted reputation, fosters loyalty, and supports long-term growth by creating meaningful connections with its community.

Key Responsibilities:

Community Engagement & Relationship Management

.Build and nurture relationships with residents, members, collaborators, stakeholders

.Serve as the main point of contact for community-related queries and feedback.

.Facilitate collaboration between internal teams and external stakeholders to strengthen professional networks.

Content & Communication

.Create and manage professional communications, e-mailers, and updates to keep residents and members updated and interested in the property promotions, programs and events

.Develop thought-leadership content and discussion topics to drive engagement in networking sessions and events.

.Align communication strategies with the company's corporate brand and objectives.

Events & Networking

.Plan and manage corporate events, workshops, and networking sessions.

.Foster opportunities for community, residents and members to connect and collaborate.

Monitoring & Insights

.Track community engagement metrics, satisfaction levels, and industry trends.

.Prepare regular reports with insights and recommendations for management.

.Identify opportunities to strengthen brand, collaboration and community impact.

Advocacy & Brand Building

.Cultivate relationships with brand collaborators, key clients, and members etc

.Promote the company's values, initiatives, and projects across professional networks.

.Ensure the community reflects the organization's commitment to service excellence and corporate responsibility.