COMMUNITY LEAD
Position Type: Full Time
Reports To: Studio Manager
THE JOB IN A NUTSHELL
Our Community Leads (CLs) are the first and last interaction clients have with our brand, making them a vital part of the Yoga Movement experience. This role is a balance of customer service, membership sales, and studio operations, to ensure a seamless experience for all clients.
A high level of customer service is crucial as we rely on exceptional service and proactive sales efforts to retain customers and drive conversions.
CUSTOMER SERVICE & ENGAGEMENT (30%)
This role is focused on delivering an exceptional customer experience while driving membership sales and conversions.
- Be an expert on our class schedules, offerings, studio policies, and promotions.
- Proactively engage with clients to understand their needs and offer suitable membership options.
- Handle client account management, including package validity, extension requests, and upselling opportunities.
- Manage all client interactions across in-person, phone, email, and WhatsApp chat.
- Assist with class check-ins, bookings, and payment processing.
- Uphold the Yoga Movement brand voice in all communications-confident, engaging, and fun.
ENGAGEMENT AND CONVERSIONS (30%)
Community Leads play a crucial role in supporting promotions, campaigns, and events to drive sales and brand engagement.
- Follow up with leads provided by the Studio Manager to drive membership conversions.
- Track lead progress and report conversion rates to the Studio Manager.
- Communicate and sell active promotions to potential and existing customers.
- Support sales initiatives by providing key insights from customer interactions.
- Work with the Studio Manager to refine sales techniques and improve conversion rates.
- Assist in executing sales-driven marketing campaigns by sharing information and guiding customers.
STUDIO OPERATIONS & MAINTENANCE (30%)
First impressions count, and CLs are responsible for maintaining a professional, welcoming, and functional studio space. These include and are not limited to:
- Complete opening and closing duties to ensure the studio is guest-ready.
- Maintain cleanliness and organization of the reception area, changing rooms, toilets, and practice rooms. Complete the daily grind list to ensure the studio meets operational standards.
- Restock essential items (towels, water, etc.) and report low stock to the Studio Manager.
- Assist Studio Managers in the monthly stock take.
- Report any maintenance issues for timely resolution.
- Assist in operational and admin duties as required.
ACTIVATION & BRAND SUPPORT (10%)
CLs are actively involved in event execution and brand awareness efforts.
- Assist in event setup, check-ins, and front-line guest management.
- Create social media assets for events to enhance brand awareness.
- Capture live content during events for social media.
- Ensure all event guests have a premium YM experience.
WHAT'S IN IT FOR YOU
- Base Salary + sales commissions and incentive (between S$100 - $500 per month)
- Complimentary classes at Yoga Movement and Strong for yourself and up to 2 family members/friends.
- Basic health insurance coverage.
- 11 days of annual leave, plus earn +1 additional day for every year of service (capped at 5 extra days).
- A dynamic, people-first work culture with opportunities for growth.
