Community Content & Account Executive

Job Description

Community Content & Account Executive (1-Year Contract)

Contract Duration: 1 Year (with possibility of renewal)

Location: Singapore (Hybrid; on-site required for community events)

Employment Type: Full-time, Fixed-Term Contract

Department: Agency / Social Media

Reports To: Senior Director / Producer

About the Role

We are seeking a Community Content & Account Executive (1-Year Contract) to support the management and delivery of a community social media account over a 12-month period.

This role is hands-on and execution-focused, ideal for someone who enjoys being on the ground, working with community stakeholders, and translating real-life moments into engaging digital content — while keeping timelines, approvals, and deliverables on track.

You will work closely with senior account leadership, content strategists, creators, and designers to execute approved content across Facebook, Instagram, TikTok, and WhatsApp.

Key Responsibilities1. On-the-Ground Content Execution

• Attend community events, walkabouts, programmes, and activities
• Capture lightweight content (mobile photos, short videos, behind-the-scenes moments)
• Identify authentic storytelling opportunities involving residents and volunteers
• Support scheduled shoots with videographers and photographers when required
• Ensure content is appropriate, respectful, and aligned with community guidelines

2. Day-to-Day Account & Content Management

• Manage monthly content calendars and posting schedules
• Collate content for internal review and client approval
• Track approvals, revisions, and publishing timelines
• Publish approved content across:
• Facebook
• Instagram
• TikTok
• WhatsApp Channels
• Monitor and respond to comments and direct messages within agreed timelines

3. Stakeholder & Client Coordination

• Liaise with community officers and stakeholders on:
• Event schedules and content opportunities
• Clarifications and last-minute changes
• Support coordination of campaign rollouts and on-site logistics
• Maintain clear, professional communication with public-sector stakeholders

4. Campaign Support

• Support the execution of quarterly social media campaigns
• Assist in adapting campaign content across platforms and audience segments
• Work with content strategists and creators to implement ideas on the ground
• Flag sensitive issues, public sentiment, or potential risks early

5. Reporting & Administration

• Assist in compiling monthly performance data and analytics
• Prepare draft observations and insights for reporting
• Maintain organised content and asset libraries
• Track deliverables to ensure timely completion

RequirementsExperience & Skills

• 1–3 years of experience in:
• Social media management
• Content creation
• Digital marketing
• Account coordination
• Familiarity with Facebook, Instagram, TikTok, and WhatsApp
• Strong organisational and coordination skills
• Clear written and verbal communication skills
• Ability to manage multiple tasks and deadlines effectively

Preferred Attributes

• Comfortable engaging residents, volunteers, and grassroots stakeholders
• Social-media-savvy with an eye for authentic, people-centred content
• Professional, respectful, and calm in public-facing situations
• Proactive, reliable, and detail-oriented

Contract Details

• Contract Duration: 12 months
• Employment Type: Full-time, fixed-term contract
• Renewal: Subject to performance and project continuation
• Working Arrangement: Hybrid; on-site attendance required for events and activities