Overall Role
The Community Ambassador is responsible for supporting the site in fostering a lasting, open, and collaborative relationship with employees through the delivery of a unique and authentic experience at the JLL KL Menara IQ where they are based.
Support the delivery of a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Assist in creating an interesting and impactful employee engagement strategy.
To support the Workplace Lead to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Facilitate employee support and feedback and schedule regular meetings with key stakeholders to enhance relationships.
This individual ensures that a seamless consistent level of service is provided at every user touchpoint.
Duties & Responsibilities
Transforming to the Workplace Team of the future
- Support the introduction of technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
- Adopt the JLL's new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
- Support the development of an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
Facilities Operations
- Soft services management which includes plan and coordinates soft services vendors from housekeeping, landscaping, pantry supplies, consumable and related services and monitor vendor performance and ensure SLA compliance
- Manage meeting room presentation standards and setup.
- Support the Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure
- Ensure all technology platforms are working as per the intent purpose and analytics are carried on a timely manner to ensure proactive response
- Understands operational SOP's & propose / suggest changes as part of continuous improvement
- Support Workplace Lead on minor projects / churn in the office with PMO
- Understand local / government regulations as part of operations
Human Experience
- Ensure the delivery of the account's Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
- Support the delivery of programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
- Support all regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops, food & beverage, wellness, community engagement, digitalization of the workplace, sustainability and D&I
Employee Engagement
- Create a fun and impactful employee engagement strategy
- Engage with all guests, employees, and key stakeholders
- Collate employee support/feedback initiatives e.g. FAQ
- Ensure delivery of services that are authentic, caring, and able to provide timely services
- Ensure effective communications and reporting to Workplace Lead on operation matters and Workplace Experience
Communication
- Share regular event and celebrations content through internal monitors and other communication channels.
- Learn innovative communication strategies
Reporting
- Ensure the monthly performance report is generated to meet Workplace standards.
- Ensure accurate data on Events Management calendar and ATW recording
Candidate Specification
Experience
- A diploma or equivalent experience in related field and work experience of one to three (1-3) years, three (3) of which should be related to the main areas of workplace (FM) delivery at account level.
- Excellent time management and communication skills.
- Ability to manage a project with management support
- Basic comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
- One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be a plus.
- MS Office proficiency
Task Skills
- Hospitality management
- Project management
- Planning and organizing
- Customer relationship management
Personal Skills
- Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
- Confident, friendly & engaging
- Strong drive and persistence to achieve results
- Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
