Commercial Support Executive

Summary

The Commercial Support Executive plays a key supporting role within the Commercial team. This position focuses on creating, coordinating, and executing communication and marketing materials that promote dnata's premium airport services and brand visibility. The role will assist in client communications, internal presentations, content creation, engagement initiatives, and day-to-day commercial support tasks while ensuring consistency in brand voice and tone.

Duties and Responsibilities

Marketing & Campaign Support

• Assist in the development and execution of marketing plans for premium services such as lounges, meet & greet, and other Marhaba products.
• Coordinate promotional activities and ensure brand consistency across all channels.

Content Development & Communications

• Draft and edit client proposals, internal communications, newsletters, and marketing materials.
• Support the preparation of pitch decks, sales presentations, and client reports.
• Maintain and update content for commercial and product-related collaterals.

Digital & Social Media Coordination

• Liaise with the global team to ensure product visibility on relevant platforms.
• Coordinate content scheduling, draft social posts, and track performance metrics.

Client & Event Support

• Assist in organising client visits, engagement sessions, and external events, ensuring seamless communication and logistics.
• Maintain client contact lists, distribute updates, and assist in gathering feedback.

Engagement Activities

• Support the planning and coordination of internal engagement activities and campaigns to promote team culture and employee involvement.
• Assist with event logistics, communications, and post-event feedback collection.

Commercial Administration

• Provide day-to-day support for the Commercial team, including meeting coordination, minutes taking, and data tracking.
• Maintain records of contracts, proposals, and marketing assets.
• Any other duties assigned by the reporting officer.

Requirements

• Diploma or Bachelor's Degree in Marketing, Communications, Business, or a related field.

• 2-3 years of relevant experience, preferably within aviation, hospitality, or service industries.
• Prior digital marketing experience managing campaigns, campaign budgets, social media calendars, and digital agencies preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Proficient in MS Office (PowerPoint, Word, Excel) experience with design tools (e.g., Canva) is a plus.
• Team player with a positive, solutions-oriented attitude and willingness to learn.
• Able to handle sensitive information with discretion and to maintain confidentiality at all times