Job Description

We are seeking a Commercial Operations Specialist to join the Commercial Operations team of a global life sciences company in Singapore. The role supports external customers, the sales team and internal stakeholders with queries and inquiries in a professional, timely and accurate manner. This is a 1-year contract role, working onsite in Singapore under close supervision and reporting to the Commercial Operations Manager.

Key Responsibilities

Manage order inbox assignments and enter orders received via electronic and manual methods, including credits and debits, replacements, returns and complex products
Review and edit orders to ensure accuracy and timely delivery follow up or re-promise order commitments where needed
Manage customer order releases in a timely and effective manner
Handle inbound customer calls, queries and complaints in a positive, approachable and helpful way
Validate pricing by reviewing customer Purchase Orders against quotations, liaising with the Pricing and Contracts team where required
Assist in investigating complaints and credit requests serve as the first escalation point for product returns and credit requests
Coordinate with shipping agents and intercompany teams on shipments
Ensure documentation is attached to orders and customer interactions are recorded in SAP / SFDC
Process activities in compliance with Customer Service Procedures, SOPs and SDS requirements (ISO 9001)
Support customer satisfaction initiatives, administrative tasks, and sales and supply chain functions as needed

Requirements

Minimum 1 year of experience in a customer contact / customer service centre environment
High School Diploma required Bachelor's degree in Business Administration preferred
English required Chinese and/or Malay (written and verbal) preferred
Proficient in MS Office knowledge of SAP is an advantage
Excellent communication and interpersonal skills able to multitask and handle disputes calmly
Customer-service and results oriented, with a high level of dedication and responsibility