Commercial Operations Associate

KorumLegal is looking for a highly organised, analytical and commercially minded Commercial Operations Associate to support and optimise our commercial growth efforts across Asia.

This role sits at the intersection of Sales, Marketing and Client Development, helping ensure that commercial activity is coordinated, measurable and ultimately translates into qualified meetings, pipeline growth and new business opportunities.

Working closely with the Commercial team, Marketing and leadership, you will be responsible for managing the processes, systems, reporting and data that underpin our growth strategy. You will help ensure leads are effectively tracked and nurtured, commercial performance is visible, and decision-making is driven by accurate data and actionable insights.

This is an ideal opportunity for someone who enjoys combining marketing with sales and operational excellence with commercial impact. Success will require strong attention to detail, analytical thinking, stakeholder collaboration and a genuine interest in how businesses generate and scale revenue.

Your Key Responsibilities

Commercial Operations & Pipeline Management

• Support the day-to-day operation of Korum Legal's commercial engine across business development, account growth and marketing activities.
• Manage and optimise lead tracking, opportunity management and pipeline reporting processes.
• Ensure commercial opportunities are accurately recorded, maintained and progressed through the CRM.
• Monitor commercial activity levels and identify areas for process improvement.
• Support the development of scalable commercial workflows and operational best practices on outreach and lead generation.

Sales & Marketing Coordination

• Act as a key operational link between Sales and Marketing.
• Work closely with Marketing to track campaign performance, lead generation activity and conversion outcomes.
• Ensure timely distribution, follow-up and monitoring of inbound and outbound leads.
• Coordinate commercial initiatives designed to increase meetings, client engagement and opportunity creation.
• Help maintain visibility across all stages of the commercial funnel.

Data, Reporting & Insights

• Own the quality, accuracy and integrity of commercial data.
• Build and maintain dashboards tracking leads, meetings, pipeline, conversion rates and revenue performance.
• Analyse trends and identify opportunities to improve commercial effectiveness.
• Support forecasting, planning and commercial decision-making through the delivery of actionable insights and identify client trends.

CRM & Systems Management

• Serve as a key administrator and super-user for CRM and related commercial systems.
• Ensure data standards, reporting structures and workflows are consistently maintained.
• Manage contact databases, segmentation, reporting requirements and system updates.
• Drive adoption of systems and processes across the commercial function.
• Commercial Support & Process Improvement
• Identify operational bottlenecks and recommend improvements to drive efficiency and effectiveness.
• Support strategic projects designed to improve commercial performance and client acquisition.
• Collaborate with stakeholders across the business to ensure a smooth and effective client acquisition process.

Essential Experience

• 4-8 years experience in Commercial Operations, Sales Operations, Revenue Operations,
• Marketing Operations, Business Operations or a similar role.
• Experience working with CRM platforms such as HubSpot, Salesforce or similar systems.
• Strong analytical capability with the ability to interpret data and generate meaningful insights.
• Strong sales and marketing skills with the ability to influence and drive change.
• Experience managing reporting, dashboards and operational processes.
• Excellent organisational skills with strong attention to detail.
• Ability to coordinate across multiple stakeholders and competing priorities.
• Strong written and verbal communication skills.
• Comfortable working in a fast-paced, entrepreneurial and growth-oriented environment.
• Proficiency in Microsoft Excel and commercial reporting tools.

About KorumLegal

KorumLegal is a fast-growing, dynamic provider of flexible and innovative legal solutions committed to doing things differently. Being in a sector that is known to be conservative and traditional, KorumLegal brings a fresh and client-centric perspective to the legal solutions world.

KorumLegal provides flexible on-demand People solutions, legal operations Consulting and Managed Legal Services and delivers greater flexibility, innovation, and value to clients. In doing so, we're reshaping legal solutions together.