Commercial & Marketing Executive

About the role

We are seeking a dynamic and results-driven Commercial & Marketing Executive to join our team at our Tuas Bay West Region facility on a full-time basis. The Executive, Commercial & Marketing is primarily responsible for managing and growing an assigned portfolio of client accounts across Cimelia's e-waste management, IT asset disposition (ITAD), secure data destruction and recycling services. Approximately 70% of the role is account management and 30% supports Cimelia's marketing and lead generation activities.

Key responsibilities

• Account Management (primary, 70%)

  Client Relationship Management

  • Own the day-to-day relationship for assigned client accounts, acting as their main point of contact and ensuring a high standard of service and responsiveness.

  • Conduct regular check-ins and account reviews to understand clients IT refresh cycles, decommissioning plans, sustainability targets and compliance needs, and anticipate upcoming requirements.

  • Coordinate client onboarding, service enquiries and follow-up communications professionally and promptly, and maintain accurate account records in the CRM.

  Account Retention & Growth

  • Prepare and present quotations and proposals, secure contract renewals ahead of expiry, and identify opportunities to expand services within existing accounts (e.g. adding data destruction, full ITAD or bulk disposal).

  • Maintain an accurate pipeline for the portfolio, forecast expected volumes and revenue, and flag at-risk accounts early with a recovery plan.

  Service Delivery Coordination

  • Liaise between clients and the operations team to schedule collections, confirm site requirements and manpower, and manage project timelines.

  • Ensure clients receive complete and timely documentation, including Certificates of Recycling, Certificates of Data Destruction, asset serial reports and records.

  • Resolve service issues promptly and escalate operational or compliance risks to the Manager.

  Compliance & Value Communication

  • Explain Cimelia's processes and compliance credentials (PDPA, NEA licensing, ISO certifications, data sanitisation standards) confidently to clients and procurement teams.

  • Support clients ESG and sustainability reporting by providing recycling data and impact summaries, working with the ESG & Project Executive.

  • Host client site visits and facility tours, and support tender and RFQ submissions.

  Marketing & Lead Support (secondary, 30%)

  Marketing Materials & Campaigns

  • Support the execution of marketing plans and campaigns, including coordinating with internal teams and vendors.

  • Gather client testimonials, feedback and service data to strengthen marketing collateral.

  Events & Outreach

  • Assist in planning and coordinating Cimelia's participation in industry events, exhibitions and community outreach activities, and follow up on leads generated.

  Reporting

  • Log lead sources and outcomes so marketing activity can be linked to commercial results, and contribute account updates to the management.

What we're looking for

• Bachelor's degree in Marketing, Business, Communications, or a related discipline

• Proven experience in commercial marketing, sales support, or business development roles, ideally within industrial, waste management, or resource recovery sectors

• Strong knowledge of direct marketing principles, customer relationship management (CRM) systems, and digital marketing tools and platforms

• Excellent written and verbal communication skills with the ability to develop persuasive marketing messages and client presentations

• Demonstrated proficiency in market analysis, customer segmentation, and data-driven decision-making

• Experience in developing and managing marketing campaigns across multiple channels, including email marketing, social media, and digital advertising

• Proficiency with CRM software, marketing automation tools, and analytics platforms

• Strong organisational and project management capabilities with the ability to manage multiple initiatives simultaneously

• Self-motivated with a results-oriented mindset and proven ability to work both independently and collaboratively within a team

• Knowledge of or interest in sustainability, environmental practices, and the circular economy is highly advantageous

• Willingness to travel occasionally for client meetings, industry events, and networking opportunities

• Exposure to Google Ads, LinkedIn campaigns or website content management is an advantage but not required.