Job Description
About Us
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
The Commercial Manager is responsible for managing airline accounts, driving commercial growth and enhancing customer partnerships for SATS Ground Handling business at Singapore (SG) Hub. This role serves as the key liaison between airline customers and internal stakeholders to ensure sustainable revenue growth, service excellence and long-term customer retention. The incumbent will also support regional commercial initiatives by identifying network opportunities across the SATS Group and strengthening the company's market presence within the aviation ecosystem.
Account Management & Commercial Development- Drive the acquisition of new Ground Handling contracts and renewals of existing customer agreements.
- Conduct commercial reviews, pricing analyses and prepare commercial proposals, quotations and contract documentation.
- Manage airline customer accounts to maximize revenue opportunities and strengthen long-term partnerships.
- Primary commercial interface between airline customers and operational teams, facilitating:
- Service performance reviews and SLA discussions
- Operational coordination meetings
- Resolution of billing and commercial disputes
- Coordinate ad hoc flight handling requirements, including charter and private jet operations, ensuring seamless execution with operations teams.
- Maintain contract, pricing and customer information within CRM systems and ensure accurate documentation of all commercial activities.
- Manage SAP-related commercial processes, including rate maintenance, sales order creation and billing support in close collaboration with Finance.
- Support budgeting, forecasting, profitability analysis and costing exercises to monitor account performance and identify growth opportunities.
Customer Relationship Management
- Develop and maintain strong relationships with key airline stakeholders and decision-makers.
- Act as a trusted advisor and single point of contact for assigned airline customers.
- Foster customer engagement through regular business reviews, networking opportunities and strategic discussions.
- Ensure high levels of customer satisfaction and proactively address customer concerns to strengthen loyalty and retention.
- Organize key customer events and festivity corporate giveaways
Regional Business Development & Marketing- Support APAC Network Strategy & Marketing team to facilitate commercial discussions across the SATS Group network to identify and develop cross-network opportunities.
- Drive business expansion through:
- Deepening collaboration with existing customers across multiple SATS locations
- Introducing new SATS network capabilities and partnership solutions to customer
- Promote knowledge sharing and commercial best practices across SATS Group joint ventures and business units.
- Represent SATS at industry events, conferences, and customer forums to enhance brand visibility and industry relationships.
- Monitor aviation industry trends, market developments, customer needs, and competitive activities to support business growth strategies.
Key Requirements
- Bachelor's Degree in Business, Marketing, Aviation Management or a related discipline.
- With 5 years relevant experience in account management, commercial operations, business development or aviation-related industries.
- Experience managing B2B customer relationships, contract negotiations, and commercial proposals.
- Strong commercial acumen with the ability to analyse financial data, pricing models, and business performance.
- Excellent stakeholder management, communication, negotiation, and influencing skills.
- Proven ability to work effectively across cross-functional teams and manage multiple priorities in a fast-paced environment.
- Strong analytical, planning, problem-solving, and organizational skills.
- Self-motivated, resourceful, and results-oriented with a customer-centric mindset.
- Familiarity with SAP, CRM platforms, and Microsoft Office applications will be an advantage.
- Prior experience in aviation, airline, airport services, ground handling, or related industries will be highly preferred.
Success Measures
- Achievement of revenue and profitability targets.
- Successful acquisition and renewal of airline contracts.
- High customer satisfaction and retention levels.
- Timely resolution of customer and commercial issues.
- Growth of cross-network opportunities across the SATS Group.
- Effective collaboration with operational, finance, and regional business teams
