Commercial Management - Executive / Senior Executive

Roles & Responsibilities

. Manageany sales-related queries local offices have

. SupportSales and Service KPI management, including performance tracking, analysis, andcontinuous improvement actions

. SupportBusiness Dashboard rollout and system adoption support across countries

. DriveSOP change management for Chat, booking and documentation processes, includingcommunication and implementation support. stakeholder management

. Set,monitor and analysis country performance for dry/reefer OOG to improve theirperformance to meet target, including but not restricted to CGM numbers

. Supportglobal CRM team on case management analysis to identify trends, gaps, andimprovement opportunities

. Workwith GCSM to promote service quality target for ONE, cargo Turn around Time,Customer visit etc

. ManageDemurrage and Detention, Long Stay Containers, Surcharge improvement cases

. Assistin managing and auditing SAS Sales processes and harmonising salesdata/reporting

Requirements

. Bachelor'sDegree in Business Administration, Supply Chain/Logistics, Data Analytics, or arelated field.

. 2-3years of experience in sales excellence / management, or business / dataanalysis

. Experiencein the shipping and maritime industry is preferred

. Experiencewith CRM / case management systems and processes is preferred

. Familiarwith visualisation tools (such as Power BI, Tableau) to develop dashboards andmetrics for generating useful insights

. Highproficiency in Excel (pivots, VLOOKUPs) and visualization tools (Tableau orPower BI)

. Abilityto manage stakeholders across different organizational levels and geographies