Collections and Recovery Team Manager SG

Early Applicant

7-9 Years

Job Description

Responsibilities

JOB DESCRIPTION

Plan daily work allocation and account assignment amongst Collections & Recovery (Commercial) Specialists
Provide guidance to the team on resolving complex cases
Train the team to improve on collections skills and knowledge
Ensure work processes are effectively executed and in compliance with all legal and regulatory requirements
Recommend enhancement and process improvement within the team, where appropriate
Review daily delinquency numbers, team's submissions for legal actions, DRP, repayment arrangements, composite settlement, ESG claims, etc.
Review all waivers and maintenance form instructions before DA approval
Provide daily/monthly/adhoc statistic and MIS to support management reporting and analysis of portfolio assigned to the team
Liaise with SME Team and other BU on matters relating to collections accounts
Assist to perform UAT for system enhancement/implementation

Requirements

Qualifications

Relevant Work Experience

At least 7 years of credit collections & recovery experience, of which minimum 2 years at supervisory level
Experience in Credit/Risk/Collections in banks or financial institutions

Competencies/Skills

Strong knowledge in collections management, i.e., in all stages of collections process including disposal of properties
Strong knowledge in Collections MIS Reporting & Analytics
Strong communication and interpersonal skills
Good knowledge in Microsoft Office applications, especially in Excel Power Tools like Power Query, Power Pivot, etc.
Good knowledge in Banking Operating Systems and Collections System