Contact customers mainly through phone to negotiate arrears payment.
Assist customers to workout acceptable repayment plans or restructuring of accounts.
Negotiate with customers for the most optimum repayment schedule to minimize credit losses.
Recommend and execute appropriate legal and recovery actions, including the disposal of repossessed assets.
Prepare delinquency listing and reports for management reviews.
Support Management initiatives and Team Manager in executing collections strategies, assisting in extracting and preparing required documents and reports.
Requirements
Qualifications
Minimally, GCE A-Level or Diploma
Relevant Work Experience
At least 3 years of collections & recovery management experience and strong knowledge in both Retail and Commercial Banking products
Competencies/Skills
Strong knowledge in Credit or Collections management
Strong communication and interpersonal skills
Good knowledge in Microsoft Office applications
Good knowledge in Banking Operating Systems and Collections Systems
