Collection Operational Analyst - Credit

About The Team

The Regional Collection team develops data-driven strategies and policies to improve collection operations and performance across Monee's consumer and SME lending businesses.

As a regional team, we closely monitor the operation data across different markets to support data driven decision making. Moreover, AI initiatives play a big role in process and operation improvements. Last but not least, cross team collaboration is critical to implement all the changes.

We work closely with local ops teams, regional ops team, product team and risk policy team to drive the operation optimization across markets.

Job Description

• Deep understanding of all the operation process and operational metrics, including infrastructure, workforce and collection process.
• Analyze operational data, identify unexpected operation fluctuations and potential improvements of productivity / cost.
• Projection of the operational resource to ensure the stability of operations.
• Support the development and alignment of SOPs, best practices, and performance targets
• Lead and support cross-functional projects from planning to execution
• Closely cross team collaboration with local ops team
• Business trip requirement: 6 time / year
  
  

Requirements

• Bachelor's degree and strong interest in project management and process improvement
• Skilled at communicating and collaborating with diverse teams
• Strong analytical thinking, and ability to translate operational data into actionable insights
• Structured thinker with good problem-solving capabilities
• Eager to learn, proactive, and able to manage multiple tasks
• Positive attitude, self-driven, and able to thrive in a fast-paced environment