Coffee Shop Assistant Manager

Job Responsibilities

• Assist the Manager in overseeing the full day-to-day operations of the coffee shop.

• Supervise stallholders and workers and ensure smooth daily operations during opening, peak and closing hours.

• Prepare staff duty rosters and arrange manpower coverage for absences, medical leave and emergencies.

• Handle customer complaints, feedback and operational disputes professionally.

• Monitor cleanliness of dining areas, toilets, common areas and waste-disposal points, and coordinate cleaners where necessary.

• Conduct regular checks to ensure stalls comply with company procedures, hygiene standards and applicable food-safety requirements.

• Coordinate with suppliers, contractors, cleaners and maintenance personnel.

• Monitor stock levels for common operational supplies and arrange replenishment.

• Check equipment and facilities and arrange repairs when faults occur.

• Assist with cashiering, daily sales reconciliation, cash handling and preparation of operational records.

• Monitor stall operations and promptly escalate serious operational, safety or hygiene issues to management.

• Support opening and closing procedures, including checking premises, equipment, cleanliness and security.

• Be prepared to provide hands-on operational support during peak periods or manpower shortages.

• Carry out other operational and administrative duties assigned by management.
  
  Make coffee/drinks when necessary

Job Requirements

• Prior experience in coffee shop, food court, F&B outlet or similar operations preferred.

• Experience supervising staff and handling day-to-day outlet issues.

• Able to work independently and resolve operational problems without constant supervision.

• Comfortable handling customers, stallholders, suppliers and workers.

• Able to perform administrative duties and basic computer work.

• Willing to work shifts, weekends and public holidays according to operational requirements.

• Must be comfortable working in a fast-paced, hands-on F&B environment.

• Reliable and able to respond to urgent operational issues when on duty.