Cluster Head

The School Uniform Cluster Head plays a crucial role in overseeing the implementation and management of school uniform matters across a designated cluster of schools. This role ensures clear and consistent communication between schools, parents, internal teams, and other vendors. Strong teamwork, adaptability, and a service-oriented mindset are essential-especially during the peak year-end sales period when resources may be lean and collaboration is key.

Job Responsibilities

1. Uniform Sales Support

. Source and prepare uniform samples for presentations or submissions.

. Attend presentations or meetings together with the Managing Director when

required.

. Support year-end sales operations from October to February.

. Prior retail or sales experience will be advantageous.

. Be prepared to support uniform sales at various schools and the Retail Store

when required.

2. Communication & Coordination

. Monitor school contracts and ensure timely renewals.

. Act as the key liaison between schools, parents, and internal teams on

uniform-related matters.

. Schedule and coordinate part-time staff for school sales activities.

. Notify all relevant parties (UBI / BB / Schools) in the event of changes to

sales dates.

. Liaise with school vendors such as bookshops to ensure smooth

collaboration.

. Provide timely updates and follow-ups when new information is received.

. Organise meetings with assigned schools to provide updates and plan yearend

sales activities.

3. Teamwork & Flexibility

. Work closely with colleagues to support uniform-related tasks across

assigned school clusters.

. Assist with stock deliveries, stock movement, and replenishment when

necessary.

. Provide support for Retail Outlet manpower and operations when required.

. Assist other teams during peak periods, even beyond assigned schools if

needed.

. Maintain a positive, team-oriented, and flexible attitude.

4. Inventory Management

. Monitor and update stock levels, particularly for school bookshops.

. Ensure timely replenishment of uniforms, especially during the year-end

sales season.

. Coordinate stock deliveries to schools and corporate clients.

. Liaise with Sales Operations for preparation of documentation related to

stock issuance.

. Maintain accurate inventory tracking for schools under your responsibility.

5. Customer Service

. Provide professional and courteous service to parents, school staff, and

stakeholders.

. Attend to and respond promptly to administrative requests, queries, and

feedback from schools.

. Handle incoming calls, customer enquiries, and complaints.

. Resolve issues effectively during peak sales periods.

6. Administrative & Computer Skills

. Manage communication via email and assist with basic reporting tasks.

. Participate in demand planning activities with the team.

. Use basic computer applications such as Excel and Word for daily tasks.

. Assist in training part-time staff for year-end sales operations.

. Delegating of Part Timer whenever required for schools that you in charge

of.

7. Cash Handling & Daily Sales Reporting

. Handle cash collection during on-site school sales.

. Ensure accurate reconciliation of daily sales collections.

. Submit sales records and cash to the Accounts team in a timely manner.

. Ensure all sales records are complete and tally with reports before

submission.

8. Projects & Business Expansion

. Identify and source new business opportunities when required.

. Build and maintain strong relationships with schools to support ongoing

projects such as new blazers, CCA uniforms, and staff uniforms.

. Monitor and respond to tenders, including those published on GeBIZ.

. Proactively explore and solicit new school or corporate accounts.

. Prepare quotations and basic costing for tender submissions