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Manage day-to-day operations across Malaysia and Singapore offices.
Ensure each site follows company policies, operating procedures, and service standards.
Monitor performance metrics like productivity, attendance, safety, and customer satisfaction.
Lead, guide, and support officers or staff within the assigned cluster.
Conduct performance evaluations and identify training needs.
Handle rostering, manpower planning, and resolving staff conflicts.
Mentor new employees and ensure smooth onboarding.
Ensure compliance with regulatory requirements, company SOPs, and audit standards.
Conduct regular site inspections to identify gaps and ensure operational readiness.
Support or lead internal and external audits.
Act as the point of contact for clients across the entire cluster.
Address feedback, complaints, and escalations promptly.
Build strong relationships to maintain contract stability or customer trust.
Track operational data and prepare weekly or monthly reports.
Monitor KPIs such as service delivery, staff performance, absenteeism, and resource utilisation.
Recommend improvements based on data insights.
Respond to operational incidents, emergencies, or escalations.
Investigate issues and implement preventive measures.
Ensure workplace safety and adherence to risk protocols.
Manage resources such as manpower, equipment, and scheduling for optimal efficiency.
Ensure expenditure stays within budget or justify additional resource requests.
Implement new operational strategies or initiatives across the cluster.
Identify inefficiencies and propose workflow improvements.
Support organisational changes and ensure smooth communication to all sites.
Job ID: 141044135
