Club Experience Manager

Club Experience Manager

Location: Singapore | Type: Full-time

Role Overview

We're looking for a Club Experience Manager to oversee the end-to-end experience across our club operations, community initiatives, and customer touchpoints. This role plays a key part in ensuring smooth execution, strong systems, and a consistently high-quality experience for our members and partners.

Key Responsibilities

• Oversee daily club operations and on-ground execution

• Lead and support front-facing teams to deliver excellent experiences

• Improve systems, processes, and SOPs across customer touchpoints

• Support community programs, events, and activations

• Ensure coordination across operations, sales, and customer communications

• Act as the escalation point for complex situations and problem-solving

Who You Are

• Highly organised, proactive, and operationally strong

• Comfortable leading people and improving processes

• Calm under pressure and confident making decisions

• Experience in hospitality, community, sports, or customer experience preferred

Why Join

• High-ownership role with real impact

• Help shape the future of a growing lifestyle brand