Cloudera SME / Solutions architect

Key Responsibilities

● Act as the dedicated SPOC for Cloudera to lead the PS Consultants on Cloudera platform architecture, performance optimization, and operational stability.

● Align customer data strategy with Cloudera product capabilities (CDP, CDW, CDE, Apache Ozone, Hive, Spark, Kafka, Iceberg, and Cloudera AI).

● Define and manage Technical Success Plans tracking cluster health, upgrade roadmaps, configuration drift, and capacity planning.

● Coordinate with customer to enable architecture reviews, cluster performance health checks, and risk assessments to prevent downtime.

● Serve as the single point of contact for critical incidents and high-severity escalations.

● Partner with Cloudera Support Engineers, Professional Services, and R&D/Engineering to ensure fast resolution and root cause analysis (RCA).

● Host regular technical syncs, operational reviews, and Quarterly Business Reviews (QBRs) with customer engineering and executive leaders.

● Drive feature adoption, assist in scheduling platform upgrades/migrations (e.g., CDP Private Cloud, OpenShift/Kubernetes deployments), and organize technical enablement sessions.

Technical Skills

● Cloudera & Big Data Ecosystem: Experience with Cloudera Data Platform (CDP Base/Public Cloud/Private Cloud), Apache Hadoop, HDFS, Spark, Hive, Impala, Kafka, NiFi, or Apache Iceberg.

● Infrastructure & Cloud: Good understanding of Kubernetes (OpenShift, EKS, AKS), Linux administration, networking, and cloud architecture (AWS, Azure, GCP).

● Security & Governance: Experience with enterprise security frameworks, including Kerberos, Apache Ranger, Atlas, TLS/SSL, and IAM integration.

● Troubleshooting: Ability to analyze log files, cluster metrics, and query performance execution plans.

Soft Skills & Experience

● Experience: Overall 10-15+ years of experience with 5+ years of experience in technical account management, solutions architecture, senior systems engineering, or technical customer success in big data, cloud, or enterprise SaaS.

● Customer Facing: Excellent stakeholder management skills with the ability to translate complex technical issues into clear executive messaging.

● Project & Crisis Management: Strong organizational skills to manage concurrent client workloads, drive cross-functional alignment, and remain calm under critical outage scenarios.