Key Responsibilities:
- Support and optimize customer workloads and solutions on Microsoft Azure through proactive monitoring, trend analysis, and event planning.
- Own and drive resolution of project-level Azure issues, ensuring engineering readiness for key milestones.
- Lead incident mitigation for critical workloads, providing timely communication in a 247 global support environment.
- Manage assigned customer support cases end-to-end and deliver an excellent support experience.
- Produce high-quality root cause analysis (RCA) to prevent recurrence of issues.
- Advocate customer feedback and feature requests to improve Azure reliability and resilience.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- More than 2 years of experience supporting and troubleshooting enterprise, mission-critical applications.
- Strong written and verbal communication skills with a customer-centric mindset.
- Ability to learn new technologies quickly in a fast-paced environment.
- Automation: Python, C#, PowerShell, open-source tools
- Cloud Domains: Azure IaaS, PaaS, Data Platform & Big Data, Identity & Authentication
- Certification: Microsoft AZ-900 (preferred)
Work Location: Tampines
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [Confidential Information] for immediate processing.
Only shortlisted candidates will be notified.
