Cloud Network Engineer

Job Description

. Handling tickets / Incidents via ServiceNow platform

. Lead technical incident calls as a SME

. Troubleshooting and providing break fix support to technical issues

. Perform root cause analysis of raised issues

. Defining process improvements and ensuring that the processes are adhered to

. Take shared ownership of resolving issues in a SLA driven environment

. Mentoring / training team members as a SME

. Testing and auditing as required from time to time

. Improves and maintains customer and employee satisfaction

. Work as part of a Follow the Sun support global support model

Skills Requirement

. Bachelors degree in Engineering/Information Technology/Computer Science / Related Field.

. 9-12 years of Network Engineer experience supporting global network infrastructures.

. Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment

. Engineering level Hyperscalers accreditation

. Experience in working as part of a global support (follow the sun) model

. Cisco CCIE and other industry standard networking certifications

. Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.

. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.

. Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.

Extensive hands-on experience with:

1. Cisco ASR, ISR and Catalyst product families

2. Cisco Meraki Devices MS and MX Series.

3. Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches

4. Wireless LAN technologies - Cisco and Aruba

5. F5 Load balancers o Cisco SD-WAN Technical Skills

. Deep knowledge in R&S

. AWS Certified Advanced Networks / Cloud Architect or Azure Network components.

. Native AWS Load Balancers experience

. Hyperscalers integration with on-prem DCs, sites and application impacts.

. Capacity planning for hyperscalers and on-prem components

. Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)

. SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)

. Switch - Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus).

EA Number: 11C4879