Cloud Engineer

Job Summary

The engineer will join the Platform Services team to support and enhance cloud and container platforms, ensuring global production service reliability and collaborating with cross-functional teams to deliver robust technical solutions.

Responsibilities

• Support global production service operations within Platform Services to maintain service continuity
• Ensure overall reliability, availability, and stability of services within the defined technical scope
• Provide expert technical support for managed workloads by analyzing and resolving incidents, problems, service requests, and managing change processes
• Collaborate with development, project, and business teams to gather requirements, clarify technical specifications, and contribute to project deliverables
• Drive continuous improvement in production environments through automation, manual optimization, and performance hygiene practices
• Perform technical analysis of production platforms to identify and remediate performance issues proactively
• Build and maintain effective cross-team relationships to achieve shared objectives
• Engage in DevOps practices including CI/CD, Continuous Testing, Continuous Monitoring, and Continuous Compliance to enhance delivery pipelines
• Operate and enhance middleware platforms and their associated interfaces to support business needs
• Develop self-service interfaces and workflows to improve operational efficiency
• Take ownership of specialist responsibilities in strategic projects and initiatives to drive innovation and service excellence

Preferred competencies and qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or equivalent
• 5 to 8 years of experience working with cloud platforms such as AWS, GCP, and Terraform
• Proficiency with container platforms including Docker and Kubernetes
• Skilled in scripting languages such as Java, Unix Shell, Bash, Python, and PowerShell
• Experience with middleware technologies including Websphere, JBoss, Wildfly, Tomcat, Apache, and Kafka
• Good understanding of ITIL Service Management framework, including Incident, Problem, and Change management processes
• Knowledge of LLMs and AI architecture patterns such as RAG, Agentic, and MCP
• Experience with technical platforms like Jenkins, Ansible, Elastic Search, Rundeck, and GIT
• Familiarity with monitoring and data analytics tools such as Nagios, OMI, ServiceNow, and Geneos
• Ability to work shifts and participate in on-call support rotations
• Strong communication, interpersonal, and logical reasoning skills
• Customer service oriented with a collaborative team-player mindset